Asteron Life wins Life Insurance Company of the Year
A commitment to exceptional customer service at claim time resulted in Asteron Life taking away the premier title of Life Insurance Company of the Year for the second year in a row at the Australian and New Zealand Institute of Insurance and Finance industry awards last night.
The awards publicly celebrate the highest standards of excellence, professionalism and performance of individuals and organisations across the industry. Asteron Life’s new business grew 14 per cent in the 2014 financial year, building on a remarkable 41 per cent increase in the previous year. They’ve consecutively ranked in the top three for their commitment to customer service at claim time in the annual Beaton Insurance Industry Intermediary Studies.
Asteron Life NZ managing director Nadine Tereora says the company is elated with the win and credits her team’s outstanding staff culture, strong customer service focus and the innovative way it delivers its products.
“What sets us apart is our initiative to be bold in what we believe in, and what’s right for our customers. We’re in the business of paying claims, and so it’s our mission to make a difficult time in customers’ lives as stress-free as possible. We never stop seeking knowledge of our customers so that we can deliver products that meet their needs at the time they need them most. Helping customers to live with confidence, knowing they’re covered, is really important to us.”